Low-Quality Document Scans or Photos
Submitting blurry, dark, or unclear scans or photos can lead to verification issues. Exness requires clear images to confirm the authenticity of documents, and low-quality images can cause delays.
Poor lighting, low camera resolution, or incomplete scanning are often the culprits.
Use a high-resolution scanner or camera, and make sure the lighting is sufficient.
Ensure all edges of the document are visible in the photo, and there are no glares, shadows, or obstructions.
For physical documents, lay them flat and capture in a well-lit area to ensure clarity.